One Family

Streamlining Operations for a Financial Services Subsidiary

About the Client

A newly formed subsidiary of a Mutual Financial Services organisation needed an integrated system to manage its innovative suite of mortgage products. With a complex portfolio and regulatory requirements, the client required a scalable and compliant solution.

The Challenge

The launch of new mortgage products highlighted operational inefficiencies and the need for a unified platform. Key issues included:

  • Managing multiple integrations with third-party providers.
  • Establishing portfolio management with AML, KYC, and CFT compliance.
  • Drafting internal policies, onboarding staff, and ensuring regulatory readiness.
  • Securing FCA licence approval through engagement with the Financial Services Authority.

The Solution

As Project Lead, MOAT oversaw the design, testing, and implementation of an enterprise-wide B2B platform. Key actions included:

  • Developing a fully integrated solution with portfolio and compliance modules.
  • Leading Proof of Concept and UAT testing to ensure system reliability.
  • Supporting a seamless go-live and implementation process.
  • Drafting policies, creating regulatory reports, and onboarding staff to ensure compliance.
  • Managing change to facilitate smooth adoption.

The Outcome

Efficiency: Streamlined operations with seamless third-party integrations.

Compliance: FCA licence approval achieved with robust reporting structures.

Scalability: A future-proof operational framework.

Empowerment: Teams equipped with tools and training for success.

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